Privacy Policy

Protecting Your Privacy

BroadbandPlans.com.au are committed to providing you with the highest levels of customer service and this includes protecting your privacy.

Our legal team insist we communicate the information below to you our customer and recommend that you keep this information for future reference.

About BroadbandPlans.com.au

We provide a user friendly broadband plan comparison website that helps our customers make an informed broadband plan choice from some of Australia’s leading Internet Service Providers.  

Your personal information

Personal information held by us may include your first name, surname, email address, current addresses, telephone or mobile phone number, and any other details you provide us.

If you choose not to provide certain personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.

How we collect your personal information

We collect personal information in a couple of ways, including:

• directly from you when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our website (eg. Broadbandplans.com.au ‘Buy Now’ contact form);
• from any publicly available sources of information;

How we use your personal information

Your personal information may be used to:

• assist you to subscribe to our services;
• provide the services you require;
• administer and manage those services,
• research and develop our services;
• gain an understanding of your information and communication needs in order for us to provide you with a better service;
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, and
• email newsletters/promotions if you requested to do so.

Also, your personal information is collected so that we can promote and market our services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us to promote and market products, services and special offers to you, please email info@ broadbandplans.com.au.

When we disclose your personal information

In order to deliver the services you require, we may disclose your personal information to organisations outside of Broadbandplans.com.au. Your personal information is disclosed to these organisations only in relation to us providing our services to you.

These organisations carry out our:

• customer enquiries;
• mailing operations;
• billing and debt-recovery functions;
• information technology services;
• installation, maintenance and repair services;
• marketing, telemarketing and door-knocking services;
• market research; and
• website usage analysis.

These organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

• your authorised representatives or your legal advisers (e.g. when requested by you to do so);
• credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• other telecommunication and information service providers
• government and regulatory authorities and other organisations, as required or authorised by law.

Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

• let us know if there are any errors in your personal information; and
• keep us up-to-date with changes to your personal information such as your name or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our websites.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

We reserve the right to charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact us via email at info@ broadbandplans.com.au.

BroadbandPlans.com.au Privacy Statement Dec 2007
Wotplan.com Pty Ltd